Genvid Forum

Install-toolbox error


I’m trying to install and use the SDK for the first time, and am having various problems on multiple PCs. Currently I started over on a fresh copy of Win10 1809, with SDK 1.18.0.

When running py --user I get the error:

Collecting ipgetter (from genvid-toolbox==1.18.0)
  Could not find a version that satisfies the requirement ipgetter (from genvid-toolbox==1.18.0) (from versions: )
No matching distribution found for ipgetter (from genvid-toolbox==1.18.0)

Here’s a screenshot of the command line:


Hi Shuichi,

Welcome to our forum. The issue you have mentioned above has been experienced on our side as well. This is not an issue with the Genvid SDK but rather with the call to ipgetter which is no longer available. We have a fix for this coming in our next release (estimated next week).

In the meantime, there is a workaround solution available so you can continue your work.

Download the attached file and run pip install --user ipgetter-0.7.tar.gz. Once this step is complete, try running the py --user command again.

Thank you!

Download: ipgetter-0.7.tar.gz


Sophie thank you for the quick response! After a couple more issues, I got the tutorial web sample working.