Genvid Forum

Cannot get tutorial to work in 1.13


#1

I have been unable to get the tutorial to stream in a local cluster after upgrading to 1.13. I am pretty sure I have followed the upgrade instructions correctly. All 3 jobs seem to start up, the web page loads, but it fails to actually stream any video. I am running Chrome 65 so I don’t believe it is the autoplay issue.

The log for gvencode says:

E0424 14:24:32.202854 17524 AvStreamServerFilter.cpp:1086] Stream cannot be start! onAir:0 videoSubscriptionId:-1 audioSubscriptionId:-1
E0424 14:24:32.202854 17524 AvStreamServerFilter.cpp:812] Cannot start streamer!

The log for game says (repeatedly):

E0424 14:25:32.286643 16236 AsyncConnections.cpp:1312] Genvid_SubmitGameData(): Unknown stream id GameData
E0424 14:25:32.286643 16236 AsyncConnections.cpp:677] Genvid_SubmitVideoData: Unknown stream id Video


#2

Hi Adrian,

Could you please provide a bug report for this issue? This was tested prior to release and we are unable to reproduce it. A bug report will help us pinpoint what’s going on.

After setting up the tutorial (and confirming it still doesn’t work), please follow this step:
https://www.genvidtech.com/doc/SDK-1.13.0/toolbox/tools/genvid-bugreport.html

For confidentiality, you can send me a private/direct message with the .zip instead of sharing it in this public topic.

Thanks,
Sophie


#3

Hi Adrian,

Looking at your tutorial log it shows that the streams are not created because the initialisation of the audio endpoint failed :

I0424 15:27:02.418205 11624 AudioGrabber.cpp:310] Using the default audio endpoint.
E0424 15:27:02.431742 11624 AudioGrabber.cpp:345] Failed to Initialize audio client: -2004287480
E0424 15:27:02.431742 11624 AsyncConnections.cpp:1094] SetParameter() - Failed to initialize WASAPI for stream ‘Audio’: AllocationFailed (6).

The error returned by the audio client initialisation is : AUDCLNT_E_UNSUPPORTED_FORMAT

You could try to set the GENVID_AUDIO_DEVICE environment variable to “Speakers” for example, or any other valid audio endpoint name on your computer, to check if this solves the problem.

PhM